Store
Santa Fe / Javier Barros Sierra #540
Ciudad de México
Silver Deer Polanco
Opening Hours
Monday to Sunday 11:00am to 8:00pm
Phone: +52 55 4085 1799
Email: info@thesilverdeer.com
Sales & Customer Support
Phone: +52 55 4085 1799
Email: info@thesilverdeer.com
Online Order Support
Email: inaki@thesilverdeer.com
We accept Paypal
Mail return items to
Silver Deer Returns
Javier Barros Sierra #540
Colonia Santa Fe
México D.F., C.P. 01210
Phone: +52 55 4085 1799
Orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service.
Availability
All items are subject to availability. Silver Deer does not guarantee the availability of any items liste don thesilverdeer.com. If the item selected for purchase is not in available, Silver Deer will make every effort to contact the customer to notify them of the cancelation.
Sale Items
All items purchased at a discount or on sale (those displaying a reduced price) are FINAL SALE. No returns or exchanges will be given on sale items.
Los artículos comprados con descuento o precio reducido son VENTA FINAL. No cambios, no devoluciones.
Customs and Import Charges
Any customs or import duties that are charged once the parcel reaches its destination country must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell what the cost would be, if any. As customs policies and import duties vary widely from country to country it might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
In Store Purchases
If you purchase an item at any of our store locations our store polices apply. We accept exchanges or returns for store credit with original receipt within 14 days of purchase. The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must have the original tags attached. Returns shipped to our Website Returns Address are not accepted.
Privacy Policy
We are committed to protecting your privacy. We do not share any of your details with other companies other than those that are needed to provide your delivery.
If you sign up for our email newsletter we may notify you about changes to the website, new services and special offers. If you do not want to receive this information please let us know by email.
Use and security
You are entirely responsible for any and all activities that occur under your account, which is provided to you by Silver Deer, and you agree to notify us immediately of any unauthorised use or any other breach of security.
Conditions
ALL PRICES LISTED ARE ACCURATE TO THE BEST OF OUR ABILITY. IN THE RARE CASE THAT AN ITEM IS LISTED INCORRECTLY, SILVER DEER RESERVES THE RIGHT TO REFUSE THE SALE AND MAY OFFER THE ITEM AGAIN WITH THE CORRECT INFORMATION.
PLEASE NOTE THAT UPON PLACING AN ORDER, A RECEIPT IS AUTOMATICALLY MAILED CONFIRMING THE PURCHASE INTENT. THIS RECEIPT DOES NOT CONSTITUTE A CONTRACT, AND ORDERS MAY BE CANCELLED AT ANY TIME DUE TO INSUFFICIENT STOCK, INABILITY TO AUTHORIZE A CREDIT CARD, SUSPICION OF FRAUDULENT INTENT, DISCOVERY OF AN INCORRECT ITEM PRICE, OR ANY OTHER REASON, AS WE SEE FIT. PLEASE FURTHER NOTE THAT SILVER DEER SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY SUCH ORDER WHETHER OR NOT YOUR CREDIT CARD HAS BEEN CHARGED. IF YOUR CREDIT CARD HAS ALREADY BEEN CHARGED AND YOUR ORDER IS CANCELED, SILVER DEER SHALL ISSUE A CREDIT TO YOUR CREDIT CARD ACCOUNT IN THE AMOUNT OF THE PURCHASE.
ALL CONTENT ON THIS SITE, INCLUDING, BUT NOT LIMITED TO: INFORMATIONAL CONTENT, GRAPHIC IMAGES, AND PROGRAM CODE SUCH AS HTML AND JAVASCRIPT ARE THE COPYRIGHT SILVER DEER SA DE CV. AND MAY NOT BE REPRODUCED IN ANY MANNER WITHOUT THE EXPRESS WRITTEN CONSENT OF SILVER DEER SA DE CV.