Shipping & Handling

We use services from UPS for domestic and international shipping.

Shipping cost depends on the weight of the package/items, its destination, and the shipping method selected. To get a better estimate of this we suggest you go on to our website and add the items you are interested in to the shopping cart and continue with the shipping rates calculator.

All orders received before 2:00pm will be shipped out the same day, any orders received after then will be shipped the following day. If your order is placed after 2.00pm on a friday, or over the weekend, your item will be shipped one following Monday.

All packages are sent signature required unless requested otherwise. If the signature requirement is waived, the customer accepts responsibility for any missing and/or lost packages.

Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer.

Tracking information is sent once the order has been processed and shipped.

Please do not hesitate to contact us at orders@thesilverdeer.com if you have not received your order within the allocated time.

Silver Deer is not responsible for customs fees incurred from importing goods. Fragrance may not be shipped internationally.

*All items purchased at a discount or on sale (those displaying a reduced price) are FINAL SALE. No returns or exchanges will be given on sale items.

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