Shipping & Handling

We use services from UPS for domestic and international shipping.

Orders $3,500 MXN and over will not be charged for Standard shipping. These rates are not applicable for orders shipped outside of the México. Please note: Some oversize items may require an additional shipping charge. Free Shipping applies only to clothes. 

Shipping outside of the México?
Arrives in 3-9 business days

All orders (full price) received before 2:00pm will be shipped out the same day, any orders received after then will be shipped the following day. If your order is placed after 2.00pm on a friday, or over the weekend, your item will be shipped one following Monday.

All packages are sent signature required unless requested otherwise. If the signature requirement is waived, the customer accepts responsibility for any missing and/or lost packages.

Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer.

Tracking information is sent once the order has been processed and shipped.

Please do not hesitate to contact us at emmanuel@thesilverdeer.com if you have not received your order within the allocated time.

Silver Deer is not responsible for customs fees incurred from importing goods. Fragrance may not be shipped internationally.

ONLINE ONLY SALE 

All items purchased at a discount or on sale (those displaying a reduced price) are FINAL SALE. No returns or exchanges will be given on sale items.

Orders $3,500 MXN and over will not be charged for Standard shipping. These rates are not applicable for orders shipped outside of the México. 

Please note: Some oversize items may require an additional shipping charge.

Free Shipping applies only to clothes. 

We package and ship your order as soon as possible. Online Only orders are subject to verification and approval before shipping and may take several days to process.

Please note that we do NOT ship on Saturdays, Sundays or holidays. While we will do all we can to ensure your order is delivered on time, TheSilverDeer.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Arrives in 3-9 business days

 

In Store Pick Up

Items that are ready within 24 hours will be held for 96 hours after you receive your Ready for Pickup email. You will receive an email once the item is ready for pickup, a reminder email 24 hours later, and a cancelation email if you do not pick up the order within 96 hours.

 Recoger en tienda

Los artículos que estén listos dentro de las 24 horas se guardarán durante 96 horas después de recibir su correo electrónico de entrega. Recibirá un correo electrónico una vez que el artículo esté listo para ser recogido, un recordatorio por correo electrónico a las 24 horas y un correo electrónico de cancelación si no recoge el pedido dentro de las 96 horas.

Follow on INSTAGRAM and use the hashtag: #SilverDeerLoves

 

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